FAQs

Here are the answers to the questions we are most frequently asked, but if your question isn’t here please don’t hesitate to contact us and we’ll be happy to answer you personally.

Who is Xenca? 
Xenca is a young, British brand. It is the only company of its kind that is run entirely by its members for its members. Its Directors have many years combined experience in both the Direct Sales and manufacturing sectors. The company is wholly owned by its Associates and is run along co-operative lines with all Associates having the opportunity to contribute to the decision-making process and to share in the profits of the company.

Where do Xenca products come from?
The majority of Xenca products are manufactured in the UK.  However, in our search for the very best quality products, our Five a Day + super-food is manufactured exclusively for us in California by specialists in natural nutrition.  We have also sourced our beautiful organic cosmetic collection from Italy.

Is it safe to order online?
Yes. We take your online security very seriously.  All orders are handled over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other security measures so that you can order with complete peace of mind.

How soon will my products arrive?

For orders received before noon, 1st class will arrive within two working days, 2nd class within 2 – 4 working days and Interlink, the next working day.

What is your returns policy?
We offer a 30 day guarantee from the date of shipping.  If you have purchased your products from one of our associates, they will offer you a replacement, alternative or full refund.  Online orders may be returned to us.   Should you notify us within 14 days, we will provide a full refund including shipping.

How natural are Xenca products?
Our Collagen Hydrolysate, Five a Day+, skin care and cream and powder cosmetics are entirely natural. Only our mascara and eyeliner contain some synthetic ingredients.  Due to quality, efficacy and processing requirements, some nutritional products need to contain substances synthesised in the laboratory.  For example, binding agents may be needed to ensure safety and consistency of certain tablets.

Which products are aluminium-free?
Only our eyeliner contains traces of magnesium aluminum silicate, a white chalk-like powder that occurs naturally in nature in soil clays - also known as kaolin - which improves the consistency and appearance of the product.

Which products are suitable for vegetarians?
Most of our products are suitable for vegetarians with the following exceptions:   Collagen supplements (Bovine origin), Chitosan supplement (shellfish origin) and our Fish oil supplement (fish based).  The following have Gelatin shells:- Vitamin B complex, Iron & Vitamin B12, Chitosan, Chilli Slim, Carb blocker, Bronze and Boost tanning capsules, Creatine Ethyl ester/ AAKG capsules and the pet care range.

Are Xenca products tested on animals?
No.  None of our products or ingredients is tested on animals.

Do Xenca beauty products contain parabens?
Our skin care and cosmetics are packed with natural, skin soothing ingredients and free from petrochemicals, glycols and synthetic fragrances.  Only our mascara and eyeliner contain parabens in order to prevent the growth of harmful microorganisms in these liquid products.

Where can I find customer comments?
You can read what our customers have to say about our products on the product pages at www.xenca.com and also at www.XencaProductReviews.com.

Are there any contraindications?
Most of our supplements are suitable for everyone providing they are taken along with a balanced healthy diet.  However, there are some exceptions: -

  • If you are pregnant or breastfeeding you should not take – Chitosan capsules, Creatine Ethyl Ester / AAKG capsules, Arginine AKG, Creatine Powder/Chews, L-Glutamine powder.                
  • If you suffer from liver or kidney problems you should not take – L-Glutamine, Arginine, Creatine products.
  • If you are under 16 you should not take any of the sports nutrition – L-Glutamine, Creatine products, Arginine AKG. 
  • We would advise that if you are unsure, you should speak to your medical advisor.

Can I buy Xenca products from outside the UK?
Yes Xenca products can be shipped to a large number of countries worldwide. The drop down country menu at checkout will show the current list of country options.

Can I add Xenca products to my existing health or beauty business?
Yes, Xenca products can complement many businesses by adding value to your customers and significant profits to your bottom line. Added benefits include a free dedicated sales website with every trade account and no minimum order requirements.   

Are there opportunities to join the company?
Yes – if you are in touch with one of our associates, ask them for details, or visit the ‘join US’ area of our website.

Why should I join Xenca?
There are some great reasons, and a video explaining why you should join Xenca right here

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